Listening Skills: An Introduction to Listening

Having completed this course the learner will be able to:

• Recognise, and be committed to, the importance of listening skills as a critical factor in improving personal communication and people management
• Relate to the human communication process when considering why a communication has proved ineffective

Everyone likes to think they are a good listener. The fact is, however, that most people ‘hear’, but do not ‘listen’. By understanding what is meant by ‘listening’ the learner will be motivated to develop their skills in this area in order to develop and improve their all-round communication skills.

Furthermore, an understanding of the human communication process will enable the learner to appreciate the part listening plays in this process, and the consequences of ineffective listening.

Effective listening is crucial to good communication, and good communication is acritical element in the success of any organisation.

Course Content

• The difference between hearing and listening
• The benefits of good listening to the individual, the manager and the organisation
• The human communication process

Course Duration

40 Minutes

Target Audience:

• Anyone keen to develop the listening element of their communication skill set

Available In:

• Audio
• Non-Audio

Delivered Via:

• Internet
• Intranet

View the course demo here-